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Terminix customers in Alabama are shocked annual bill increases

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Many Mobile residents who are Terminix customers were surprised when they opened up their annual termite bond bill last month. Many found out that the amount due was four times what they'd become accustomed to paying each year.

While many customers are considering canceling their bond or switching companies over the increase in cost, legal analysts are recommending that they don't do that. They instead are urging them to reach out to state officials to report their concerns.

On the bill that Alabama customers received, a note on it says that there's been an increase in Formosan or "super" termites in the area. The note details how they're particularly aggressive and that they can eat through wood five times quicker than other types of termites. The note says that they can cause significant structural damage within six months.

Some legal analysts are recommending consumers contact the state Department of Agriculture and Industries to file a complaint as opposed to simply canceling their service or switching companies. The reason for the recommendation is to motivate the attorney general to investigate.

One analyst notes that, in this situation, they need to determine whether Terminix is employing scare tactics as a way to up customers' rates. If so, then consumer protection statutes may apply. If they haven't provided the full breadth of termite prevention services spelled out in their contract, then they may be ordered to do so by the state.

As many were considering requesting an investigation, Terminix issued a public statement. They noted that activity among Formosan termites has recently reached an all-time high in the area and that they're offering a new, more comprehensive dual-treatment service to their customers. They noted that they realize that it's more expensive and that they're wiling to wait for customers to decide if it's right for them.

Many consumers pay the extra expense for an annual termite bond in hopes that they'll be able to preserve the value of their homes. When prices go up unexpectedly, it leaves consumers wondering if they're being asked to pay extra for something that a company has already been contracted to provide. A termite litigation attorney can explain how fraud can take on many forms and be the strong advocate in your corner if you've been deceived.

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